Internet/TV Issues

A role of the Technology Advisory Board is to support the well-being of the community in the availability of reliable technology for residents.

We fully understand there is a gap in reliable service for the residents of Grand Island - and we are eager to hear from you!

Step 1:  To resolve a problem with your Spectrum TV service, Internet, phone, or any Spectrum home product or service, the first step is to call the Spectrum Service number:  1-855-707-7328  Or, for online troubleshooting and help, please visit this link for Spectrum's OnLine Support.

Step 2:  The advisory board has also developed a technology satisfaction survey.  Spectrum's Director of Government Affairs for WNY will be forwarded any complains and issues that we receive from residents.

 Please click here to participate in the survey. To view the current results, click here (current as of 10.17.2019).

If all above fails, please e-mail the Technology Advisory Board at

We appreciate and thank you for your patience.