Water Billing

Everything you need to know about your water bill and your water meter should be right here on this page, but if you have any questions, please don't ever hesitate to contact us! 

Our office hours are Monday through Friday 8:30 am – 4:30 pm.

Water Billing Cycle The Town of Grand Island is divided into three billing cycles.  Each cycle is billed quarterly based on usage through the meter for the prior three months. Water meters have a radio transponder on them which allows us to read the meter from the street.  Unless there is a problem reading the meter, each billing is based on actual usage.

Paying Your Water Bill:  Water/sewer bills can be paid by mail or in person
Monday through Friday
8:30 am – 4:30 pm
Town Clerk’s Office, Town Hall
2255 Baseline Road Grand Island, New York 14072

In addition, there is a drop box located outside the main entrance of Town Hall where payments can be deposited.  Please note: payments left in the drop box are posted the following business day.

Methods of payment:

  • Cash, check or money order (payable to “Town Clerk”), is accepted at the counter
  • Debit and credit cards are accepted at the counter *service fees apply
  • Credit Card/Check payments can be made online *service fees apply.* Make an online payment.
  • ACH (auto pay) is also available.  ACH Enrollment Form

Quarterly water bills are due on the 15th of the month.  Payments must be received on or before the due date after which a 10% penalty will be added.  Failure to receive a bill does not waive the past due penalty.  If the 15th falls on a weekend or holiday, payments are accepted penalty-free on the next business day.  If not paid by October 31, arrears will be assessed against your Erie County property tax. 

Water and Sewer Rates The following rates are in effect for bills issued beginning 1/1/21:
Water $22.75/quarter minimum charge (first 7,000 gallons) plus $3.25/thousand gallons above the minimum There is also a $3.00/quarter administrative fee

Sewer $36.40/quarter minimum charge (first 7,000 gallons) plus $5.20/1000 gallons above the minimum



Elaine O'Neill - Sr. Account Clerk 
773-9600 ext. 614   

Liz Velocci - Account Clerk
773-9600 ext. 612

Fax (716) 773-9615
Dept. Email:

Grand Island Town Hall
Accounting Office (2nd Floor)
2255 Baseline Road
Grand Island, New York 14072

The Town of Grand Island is now an approved vendor for a new NYS initiative called the
Low Income Household Water Assistance Program (LIHWAP). 
The links below give an overview of the program and application guidance. 
LIHWAP Overview
Applicant Checklist

For more information about LIHWAP please call the NYS LIHWAP Call Center at 1-833-690-0208 or
call the toll-free OTDA Hotline at 1-800-342-3009.
You may also email LIHWAP at: NYSLIHWAP@otda.ny.gov